People Are at the Heart of What We Do
We want to contribute to the transformation to a sustainable society and the empowerment of people. Because people are at the heart of what we do.
Therefore, BSH upholds social and safety standards in operations. We respect and adhere to international human rights principles, which are central values of BSH and of utmost importance to social justice throughout the world.
Living up to our ambition also means setting the highest standards for ourselves and our partners.
The occupational health and safety of our employees is a top priority. We do our utmost to provide ideal working conditions and invest in our employees’ mental and physical health. Furthermore, we want to create a working environment that allows them to successfully flourish, perform, and have a long-lasting, positive impact on our organisation, environment, and society.
BSH runs preventive health management systems, ensuring continuous improvement and accident-related data analysis. This lays the foundation for our constantly low accident rate.
BSH reduced the accident rate in 2023 to 2.8 accidents per 1 million working hours.*
BSH’s occupational health and safety management systems have been externally certified in 2023 at all production and development sites (except New Bern) according to ISO 45001 or comparable national standards.
What we do:
A healthy working environment is a prerequisite for satisfied, motivated, creative, and high-performing employees. This is exactly what we are committed to.
The goal is to align our health activities and offers on several levels to the requirements of the working world and employees. We encourage the workforce and management to consciously assume responsibility and set an example. To this end, we are taking a systematic approach to implement local health promotion requirements.
What we offer, among other things
(offers differ depending on local conditions):
Being an attractive employer for candidates and for our employees is profoundly important to us. We want to offer our present and future workforce a working environment in which they can successfully grow and perform thus positively impacting our organization, environment, and society.
We identify, recruit and develop the best talents for a mutually promising future. Employee retention is our focus and by offering bespoke employment packages, career flexibility, and attractive benefits, we can give our employees a sense of agency, which in turn fosters loyalty. Find out more about our current career offers .
We know that diverse teams drive innovative ideas, create new solutions for our consumers, and secure profitability and business performance. Our dedication to diversity is reflected in our culture of collaboration and leadership, and we treat all people with respect. Discover our corporate philosophy and our take on diversity, equity, and inclusion right here.
We want consumers to enjoy our products and services for as long as possible. That is why all our products are manufactured to the highest quality standards and built to last. At the same time, we ensure prompt and expert customer service in the event of maintenance questions or technical issues. Consumers and users can always rely on us.
Generally, a repair and careful maintenance are more sustainable than a replacement, so our customer service aims at extending the life of appliances. When consumers are experiencing difficulties with their appliance, our service hotline can aid in several ways — even remotely or with useful online resources. By encouraging a problem-solving mentality instead of pushing new sales, we can contribute to more sustainable use of our products.
Whenever possible, our customer service offers remote diagnostics, telephone consultations and self-help tips to avoid unnecessary visits and expenses. If a technician visit at home is required, we optimize our scheduling and routing to reduce carbon emissions. In all of our countries of operation, we have expertly trained employees and service partners, who advise our consumers and provide competent support, even in more rural regions. We have an initial completion rate for repairs of over 83%. This means that 83% of the time, we only visit our consumers once to solve a problem. We support our 15,000 internal and external technicians with trainings beyond the repair knowledge. Flexible, digital sessions on sustainability offer trainings on how consumers can be expertly guided to extend their appliance’s lifespan with easy-to-follow tricks and tips and the right cleaning and care routine. Seven logistical centers are located near BSH production sites and store spare parts for more than 10 years following production.
Since people are at the center of everything we do, we support selected social organizations and work with them locally.
BSH’s commitment to enabling a sustainable life is reflected in the way we support charitable projects with donations of money and goods – especially concentrating on our CSR focus areas of hygiene, health, and nutrition.
Still have questions or suggestions? We are happy to help! Find your contact here.
